How do I delete my Bovada account? Steps and what to know

ByCrown Wagers Editorial Team Updated Bovada Help

You can’t delete a Bovada account yourself. Bovada’s help center says that to disable your account, you need to contact its customer service team, which you can reach by live chat or by email at service@bovada.lv. Withdraw your money before you ask, and if you’re closing it because of a gambling problem, say so, because Bovada then keeps it closed for good.

Before you ask Bovada to close it

Withdraw your balance

Bovada’s page on closing an account doesn’t say what happens to money left in it, so take out what you can first. Only your Available to Withdraw balance can be cashed out. Money tied to a deposit bonus sits in Locked Funds and Bonus Funds until the rollover is met.

You can forfeit an active bonus from the Rewards menu. Bovada says that removes the bonus and any winnings made with it. If you’re quitting because gambling has become a problem, don’t keep betting to clear a rollover. Ask customer service what you can withdraw now.

A few things can slow the payout down:

  • If you’ve ever deposited with a credit card, Bovada needs a Credit Card Verification Form for each card before it processes any withdrawal.
  • Every method has a minimum. Crypto minimums run from $10 to $75 depending on the coin, and a check by courier needs at least $250 and costs $100.
  • If a withdrawal is already pending, ask support to confirm it will still be paid before the account is closed.

Our guides to how Bovada pays out and why you can’t withdraw bonus funds go into more detail.

Turn off marketing messages

To stop Bovada’s calls, texts and emails, click your profile icon, go to Profile Settings, and uncheck the options under Manage Subscriptions. Click Save and confirm with the code Bovada texts you. Do it before the account is closed, since you need to be logged in to change it.

How to close the account

  1. Contact customer service by live chat, or email service@bovada.lv from the address registered to your account. Bovada says chats are answered within minutes and emails within 48 hours.
  2. Have your 4-digit PIN and date of birth ready. Those are the security answers Bovada uses to confirm who you are.
  3. Say you want the account closed. If it’s because of a gambling problem, say that too.
  4. Ask for confirmation in writing, or make the request by email so you have a record.

Bovada’s help page on closing accounts doesn’t mention deleting your personal information. If that matters to you, ask customer service in writing what it keeps after the account is closed. Our guide to contacting Bovada customer support covers each channel.

Taking a break or closing for good

Bovada’s self-exclusion page describes two outcomes. If you want a break, which it calls a “cooling period,” you contact Bovada and ask for the account to be disabled. If you tell Bovada you have a gambling problem, the account “will remain permanently disabled.”

The terms of service say the same about asking for your account limit to be set to zero because of a gambling problem. Either way, the account is “permanently closed without the option to re-open.”

Bovada doesn’t publish how long a cooling period lasts or how it ends, and its help pages don’t describe a self-service time-out. The limit it does describe is a monthly deposit limit, which you set through customer service. If you later raise or remove it, the change doesn’t take effect for at least 24 hours.

State self-exclusion programs apply to the casinos and sportsbooks each state licenses. Bovada holds no US state license, so closing your Bovada account is a separate step. If you also use licensed betting apps, your state’s program is the way to cover those.

If you just stop using it

An account you walk away from stays open. Under Bovada’s terms, an account with no deposit, withdrawal or bet for 18 months becomes dormant. Bovada emails you at 17 months, and at 18 months any balance is set to zero.

If gambling is the reason

If you’re closing the account because of gambling, these free services can help:

  • 1-800-GAMBLER is run by the Council on Compulsive Gambling of New Jersey, which says it’s available 24 hours a day in New Jersey and throughout much of the US. It’s free and confidential, and you can call, text or chat.
  • The National Problem Gambling Helpline, 1-800-MY-RESET (1-800-697-3738), is also free, confidential and open 24/7 by call, text or online chat. It connects callers anywhere in the US to local help.
  • Gamblers Anonymous holds meetings in person, online and by telephone. Its national hotline is 855-222-5542.
  • Gambling Therapy offers free advice and support online, including forums. Bovada’s self-exclusion page lists it along with Gamblers Anonymous and the National Council on Problem Gambling.

Our Bovada review has more on how the site operates, and our guide to Bovada withdrawal times shows how long your last payout should take.

Only bet what you’ve set aside to lose. If gambling has stopped being fun, call or text 1-800-MY-RESET (1-800-697-3738) for free, confidential help, 24/7, or chat online with the National Problem Gambling Helpline.

Sources

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